Ready made items will be shipped within 2 - 3 days of receipt of payment. If for some reason this can not be done, I will contact you and let you know. Timeframe for Custom Orders will be discussed with client. Please keep in mind that I paint every single piece by myself, by hand – you are not getting factory-made or component products. Rush orders are available by request at an extra charge.
Items are shipped in either a bubble mailer envelope or box, depending on the size and quantity of products purchased. At this moment in time, plastics and other substances such as bubble wrap and packing peanuts will be used to make sure your items are protected. However, I am looking into more eco-friendly packing products to use in the very near future!
PLEASE NOTE TRACKING IS NOT INCLUDED WITH YOUR ORDER AS STANDARD. If your package does not turn up within the expected timeframe, please contact us and we will do our best to rectify the situation! However, please be aware that we don’t consider a parcel ‘lost’ in the post until it has been a full 30 days from the date of shipping, and we will not replace an item sooner than this.
PLEASE KEEP IN MIND THAT THERE MAY BE SHIPPING DELAYS DUE TO COVID!
RETURN & EXCHANGE POLICY
We offer a 10 day full refund for return policy (excluding custom orders). If you are unhappy with your purchase for any reason, please contact us within 10 days of receiving it.
However – please be aware that we cannot accept returns of custom orders.
We want you to be happy with your order, and we will do whatever we can to work with you to sort out any issues!
Return the item in original condition, and we will refund the full price on receiving it back (excluding custom orders in accordance with the information below).
We cannot accept responsibility for repaying postage and handling charges.